Terms of service

Terms of Service

Effective Date: 30 June 2026

Welcome to SouqAzam.

These Terms of Service ("Terms") govern your access to and use of the SouqAzam website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use our website only for lawful purposes.

2. Products

SouqAzam offers carefully selected products for customers across the United Arab Emirates.

We strive to display product images, descriptions, and specifications accurately. However:

  • Product colors may vary depending on your device.

  • Packaging may change without prior notice.

  • Minor differences in appearance do not affect product functionality.

We reserve the right to discontinue any product at any time.

3. Orders

When you place an order, you are submitting a request to purchase a product.

SouqAzam reserves the right to:

  • Accept or decline any order

  • Cancel suspected fraudulent orders

  • Limit purchase quantities

  • Verify customer information before processing

An order is considered confirmed only after payment has been successfully received and you receive an order confirmation.

4. Pricing

All prices displayed on SouqAzam are shown in United Arab Emirates Dirham (AED) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to correct pricing errors at any time.

Applicable VAT and shipping charges will be displayed during checkout where required.

5. Payments

We accept secure payments through trusted payment providers.

By placing an order, you confirm that:

  • You are authorized to use the selected payment method.

  • All payment information provided is accurate.

  • Payment has been legally authorized.

SouqAzam does not store your complete credit or debit card information.

6. Shipping & Delivery

We aim to deliver every order as quickly as possible.

Delivery times shown on our website are estimates and may vary due to:

  • Courier delays

  • Public holidays

  • Weather conditions

  • Customs clearance (if applicable)

  • Events beyond our reasonable control

SouqAzam is not responsible for delays caused by third-party shipping carriers.

7. Replacement & Refunds

Our Replacement and Refund Policy forms part of these Terms.

Please review our Replacement & Refund Policy before placing an order.

Where eligible, replacements will be provided according to that policy.

8. User Accounts

If you create an account with SouqAzam, you are responsible for:

  • Keeping your login credentials secure

  • Maintaining accurate account information

  • All activities that occur under your account

We reserve the right to suspend or terminate accounts involved in fraud, abuse, or misuse.

9. Intellectual Property

All content available on SouqAzam, including but not limited to:

  • Logos

  • Branding

  • Product images

  • Website design

  • Graphics

  • Text

  • Icons

  • Videos

  • Software

is the exclusive property of SouqAzam or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload malware or harmful software.

  • Copy or scrape website content without permission.

  • Interfere with website functionality.

  • Misrepresent your identity.

  • Engage in fraudulent transactions.

Violation of these Terms may result in immediate account suspension or legal action.

11. Third-Party Services

Our website may contain links or integrations with third-party services, including payment gateways and logistics providers.

SouqAzam is not responsible for the content, availability, or privacy practices of third-party websites or services.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Limitation of Liability

To the maximum extent permitted by applicable law, SouqAzam shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website

  • Product delays

  • Temporary website interruptions

  • Third-party service failures

  • Loss of profits or data

Our total liability shall never exceed the amount paid for the product giving rise to the claim.

14. Disclaimer

All products and services are provided "as available" and "as is", except where warranties are expressly provided under applicable law.

We do not guarantee uninterrupted access to our website or that it will always be free from technical issues.

15. Force Majeure

SouqAzam shall not be held responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, labor disputes, pandemics, or transportation disruptions.

16. Changes to These Terms

We may update these Terms of Service at any time.

Any revised version will be posted on this page with an updated Effective Date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the competent courts of the United Arab Emirates.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

SouqAzam

Email: support@souqazam.com

Business Location: United Arab Emirates

Customer Support: Available 7 Days a Week

Thank you for choosing SouqAzam. We appreciate your trust and are committed to providing a secure, transparent, and reliable shopping experience across the UAE.