Shipping policy

Shipping Policy

Effective Date: 30 June 2026

At SouqAzam, we are committed to delivering your orders quickly, safely, and reliably across the United Arab Emirates. Our goal is to provide a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Once your order is successfully placed, our fulfillment team immediately begins preparing it for shipment.

Processing Time

  • Order Confirmation: Instant via email

  • Order Processing: 24–48 business hours

Orders placed on weekends or UAE public holidays will be processed on the next business day.

Delivery Time

We proudly deliver throughout the United Arab Emirates.

Estimated Delivery Time

  • Standard Delivery: 2–5 Business Days

Delivery times may vary depending on your location, courier availability, weather conditions, or public holidays.

Delivery Areas

We currently deliver across all major Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

If delivery is unavailable in your area, our customer support team will notify you as soon as possible.

Shipping Charges

Shipping fees are calculated during checkout based on your delivery location and any ongoing promotional offers.

From time to time, SouqAzam may offer:

  • Free Shipping on selected products

  • Free Shipping during promotional campaigns

  • Special shipping discounts

The applicable shipping cost will always be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

This allows you to:

  • Track your shipment

  • Monitor delivery progress

  • Stay updated on your order status

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • UAE public holidays

  • Severe weather conditions

  • Courier service disruptions

  • High order volumes during promotional periods

  • Unexpected logistical issues

If your shipment is delayed, our support team will keep you informed and work to ensure your order reaches you as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before completing your order.

SouqAzam is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete customer information.

If you notice an error after placing your order, please contact our Customer Support team immediately. We will do our best to update your information before your order is shipped.

Failed Delivery Attempts

If a delivery cannot be completed because:

  • The recipient is unavailable

  • The address is incorrect

  • The customer cannot be contacted

the courier may attempt redelivery or return the package to our fulfillment facility.

Additional delivery charges may apply for re-shipping returned orders.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos or an unboxing video showing the issue

Eligible cases will be handled according to our Replacement & Refund Policy.

Contact Us

If you have any questions regarding shipping or your order, our Customer Support team is here to help.

SouqAzam

Email: support@souqazam.com

Business Location: United Arab Emirates

Customer Support: Available 7 Days a Week

Why Shop with SouqAzam?

  • Fast delivery across the UAE

  • Reliable order processing

  • Secure packaging

  • Trusted customer support

  • Quality products you can rely on

Thank you for choosing SouqAzam. We appreciate your trust and look forward to delivering an exceptional shopping experience across the United Arab Emirates.