Privacy policy

Privacy Policy

Effective Date: 30 June 2026

At SouqAzam, your privacy is important to us. We are committed to protecting your personal information and ensuring a safe, secure, and transparent shopping experience.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit SouqAzam, place an order, create an account, or otherwise interact with our website and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide you with the best shopping experience, we may collect the following information:

Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

Payment Information

Payments made through SouqAzam are processed securely by trusted third-party payment providers.

For your security, SouqAzam does not store your complete credit card or debit card information on our servers.

Order Information

We may collect information related to:

  • Products purchased

  • Order history

  • Delivery information

  • Replacement requests

  • Customer support inquiries

Device & Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser type

  • Device type

  • Operating system

  • Website usage information

  • Referral URLs

  • Date and time of visits

  • Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Verify and confirm purchases

  • Deliver products to your shipping address

  • Process secure payments

  • Provide customer support

  • Respond to your inquiries

  • Send order confirmations and shipping updates

  • Improve our products and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized activity

  • Comply with applicable legal obligations

  • Send promotional emails or offers (only where permitted by law)

Cookies & Tracking Technologies

SouqAzam uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep your shopping cart active

  • Analyze website traffic

  • Improve website functionality

  • Measure marketing performance

  • Deliver personalized recommendations

You may disable cookies through your browser settings; however, some website features may not function properly.

How We Share Your Information

We only share your personal information when necessary to operate our business and provide our services.

Your information may be shared with:

  • Secure payment processors

  • Shipping and courier partners

  • Website hosting providers

  • Cloud storage providers

  • Analytics providers

  • Customer support platforms

  • Marketing service providers (where permitted)

  • Government authorities or regulators when required by law

We never sell, rent, or trade your personal information to third parties.

Shopify Services

SouqAzam is powered by Shopify, which provides the secure eCommerce platform used to operate our online store.

Shopify may process certain personal information necessary to:

  • Process payments

  • Manage orders

  • Secure transactions

  • Improve website functionality

  • Detect fraud

  • Maintain platform security

For more information about Shopify's privacy practices, please visit:

https://privacy.shopify.com

Data Security

Protecting your information is one of our highest priorities.

We use industry-standard security measures including:

  • SSL Encryption

  • Secure payment gateways

  • Secure servers

  • Access controls

  • Fraud monitoring systems

Although we take every reasonable precaution, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.

Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet accounting and tax obligations

  • Resolve disputes

  • Detect fraud

  • Comply with applicable laws

  • Enforce our policies

When your information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Request a copy of your data

  • Object to certain processing activities

  • Withdraw marketing consent

  • Request data portability where applicable

To exercise these rights, please contact us using the details below.

Marketing Communications

If you subscribe to our newsletter or promotional emails, we may occasionally send you:

  • Exclusive offers

  • Product launches

  • Promotions

  • Shopping updates

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Even if you unsubscribe from marketing emails, you may still receive important service-related communications regarding your orders or account.

Children's Privacy

SouqAzam is not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will promptly delete it.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those external websites.

We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

As a UAE-based online business, your information may be processed or stored in countries outside your place of residence where necessary to provide our services.

Whenever personal information is transferred internationally, we take appropriate safeguards to ensure it remains protected in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal requirements.

Any changes will become effective immediately after being posted on this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

SouqAzam

Email: support@souqazam.com

Business Location: United Arab Emirates

Customer Support: Available 7 Days a Week

We are committed to protecting your privacy and delivering a secure, trusted, and seamless shopping experience for customers across the United Arab Emirates.

Thank you for choosing SouqAzam.